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The Gairloch Chandlery, Pier Road, Gairloch, Wester Ross, Scotland

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Cancellation Policy

We reserve the right to cancel cruises due to:

Insufficent numbers
Each 2.5/3-hour cruise requires a minimum of 8 adult paying passengers or a monetarily equivalent combination of adults and children.
Each 4-hour or longer cruise requires a minimum of 10 adult paying passengers or a monetarily equivalent combination of adults and children.

Adverse weather conditions
We may cancel a cruise when the weather forecast prohibits our departure due to legal reasons within our operating licence, or due to the weather prospects at the time of departure that are prohibitive. The Master of the vessel has the final decision on this at all times.
Shortened or abandoned cruises due to deteriorating weather conditions will be charged a fee dependent on the expenses incurred or to the nearest hourly charge.
Extended cruises will also be charged at the nearest hourly rate or a sum agreed by the Master of the vessel with the passengers.

Circumstances beyond our control
For the likes of staff illness, mechanical breakdown etc and the above weather conditions also apply.

General conditions

If we have to cancel a cruise every effort will be made to reschedule an alternative cruise if requested. If that is not possible a refund will be given via your original payment method.

If you cancel a cruise for any reason whatsoever without giving us 24 hours notice from your scheduled departure date and time, then there will be no refunds. Cruises cancelled before 24 hours notice of your scheduled departure will incur a 5% cancellation fee.

All passengers must arrive at least 30 minutes before the scheduled departure time. Booked seats maybe re-sold 15 minutes before the scheduled departure time as this is deemed to be a no-show.

All pre booked passengers must call the office on the number provided 3 days in advance of their cruise before 1500 hours to confirm the weather etc is OK for the cruise to go ahead. For example if you are booked on the 15th of August you must phone us no later than 1500 on the 12th of August. Failure to do so may result in your seats being re-sold. Please note we cannot accept emails only phone calls to confirm the cruise is going ahead.

Please note that we are not responsible for any third-party or consequential expenses you may incur under any circumstances.

Orca 1 cannot accommodate:

What you can take on board:

We reserve the right to change sailing times and the duration of cruises for any reason.

 
Amendments

These Terms of Use may be amended by Hebridean Voyages Limited at any time and any amended Terms will be published on this web page.

Last amended: July 1st 2007

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